Do you provide supplies and equipment?
Yes, your professionally trained staff will be fully equipped with their own supply of products and equipment. You may request to use your own products and equipment if desired.
How do we enter your home?
We respect the privacy of your home and will enter and exit in any method you choose. Someone 18 years of age or older must give staff entry to home.
Is your service guaranteed?
Of course! If in the event you are not satisfied just call within 24 hours of your scheduled cleaning and we’ll be happy to return and correct the area.
How many people will come to clean my home?
Typically 1-2 people will come to clean your home.
When do I pay you?
You can either pay us upon arrival or leave your payment on the kitchen counter top. Payment must be dated with your service date.
What type of payment methods do you accept?
We receive payments by personal cash, money orders, and or credit cards. Please make money orders payable to Superb Cleaning Services and should include sales tax. Please notify Superb if paying with cash or check.
Can I tip the cleaning staff?
Yes, but there is no obligation. You can either pay them directly or add a tip to your payment and we will forward it to them.
What if I have an alarm system?
We ask you to disable your alarm system the day of your scheduled cleaning. We also ask to provide Superb management with a guest code in any case of an alarm system going off during a scheduled cleaning.
What areas do you service?
Currently we service Houston’s Galleria, Midtown, Downtown, Montrose, Heights, West University Place, Greenway Plaza and River Oaks area. If you would like to have our services provided in your city please e-mail us ([email protected]) with your name, phone number, city, state & zip. Superb Cleaning Services will start expanding to areas where we receive most interest.
What if I have pets?
Superb is pet friendly. If you have a large, aggressive or barking dog we ask you to please separate your pet from the staff.
What do I have to do before the cleaning?
So the time we spend in your home can be as efficient as possible, we ask that you pick up clothing, toys or other household items.
What will Superb Cleaning Services not clean?
For health reasons, our staff will not clean feces, vomit, urine or blood.
How do I leave special instructions for the cleaning staff?
You can leave special instructions by calling our office at (281) 236-9693 or e-mail us.
What do I need for a move in or move out clean?
We will need electricity and water to clean, so please make sure your utilities are functioning.
Why is “one time only” cleaning more expensive than a “weekly” or “bi-weekly” cleaning?
We offer discounted rates to customers who choose a regular service (weekly, bi-weekly, tri-weekly)
Will I have the same staff members come to my house for every service?
For the most part yes, but due to heavy work schedules and illness, a different team may clean your home.
How do I stop my service?
Please call us or e-mail. You may cancel service at anytime.
What is your cancellation policy?
We require two days notice for all cleaning cancellations. Any appointments canceled less than 48 hours prior to an appointment are subject to a $50.00 cancellation/rescheduling fee. If we do not have access to your home when we arrive, a lock out fee of $60.00 will be charged. Call our office whenever schedule changes are necessary. Please be aware that our staff will be losing time to service other customers.
What if an accident happens in my home?
Should accidental damage or breakage occur, we will try to get in touch with you or leave a note and our management will be informed immediately. We will have the item replaced or repaired as needed. We are not responsible for damage resulting in normal wear and tear, pictures or shelves improperly secured to walls and loose table legs.
When will the cleaning staff arrive at my home?
Our normal business hours are Mon-Fri 7:00am-5:00pm. We will give you an appointment arrival time, but please allow a 1.5 hour window of time to show up.
Do you provide cleaning service notification?
Yes, Superb Cleaning Services will send you an e-mail reminder before each cleaning visit.